All purchases ships for free worldwide.
My designs are packaged in a jewelry box ready for gift giving. All purchases above 500 sek are shipped with the Swedish Post registered mail with a tracking service (tracking not available to Australia). I will ship out your order within 7 business days once payment is received. (Other terms may apply for wholesale orders.)
The standard shipping time is 4-6 business days for Europe and 6-10 business days for the rest of the world. On rare occasions shipping can take up to three weeks.
For international customers:
It is the responsibility of the buyer to be aware of custom fees, taxes and/or duties that might occur with international shipping and to cover any such costs that might be added to the shipped order.
Payment is made with charge and credit cards, such as Visa or MasterCard or PAY PAL. Your order is sent when I’ve received the payment. You can also pay with KLARNA CHECKOUT (invoice sent to your email) or KLARNA-invoice (only available in Sweden. The invoice will ship with your order). All data is sent via a secure connection (HTTPS) and no payments information is ever stored.
All prices are listed in SEK, including VAT (taxes). The price shown at the time of the purchase is the price that you will be charged. For up to date currency rates please check www.forex.se or any other currency dealer.
All prices are including 25% moms (VAT)
Due to the fluctuation of gold and silver in the market place, prices are subject to change.
Returns and exchanges
You can return a product within 14 days if you are not completely satisfied. If returning a product it must be unworn and in unchanged condition and returned in the original packaging (or similar protective materials) including the receipt. If a returning product seems worn or in otherwise not acceptable condition I reserve the right to refuse the return. If you use your right to return a product the shipping cost will be payed by you. Please use a shipping method with tracking as you are responsible for the product until it reaches me. Items shipped as P.O.D. (payment on delivery) will not be accepted. The purchasing sum, will be refunded within 30 days from when the product has reached me and return has been accepted.
Because of the nature of custom or personalized items I cannot accept returns for those products unless they arrive damaged or defective.
If your package is damaged upon delivery – take a photo first before opening, then photograph the contents for insurance purposes.
Please use the “contact me” form in the main menu if you have any questions about a previous purchase or one you are planning to make. Or email me at firstname.lastname@example.org.
Photos are usually taken with digital macro setting which can make them appear larger than they are, so please refer to actual measurements or ask me if you need more information. Colours can also be perceived differently depending on your computer monitor.
Tess jordan shall in case of Force Majeure be relieved from liability for failure to perform obligations where the failure is a result of acts of nature, acts of terrorism, wars, accidents, strike, embargo, government sanction, sabotage, interruption or failure of electricity and internet services or other similar occurrence beyond tess jordan´s control. When an event of Force Majeure tess jordan shall soonest possible notify the Customer.
Copyright of logos, design, trademarks, text and images on this website is owned by tess jordan. My terms and condition are in compliance with Swedish law. Any disputes fall under Swedish juridiction.
I reserve the right to refuse service to anyone for any reason at any time. I reserve the right to limit or prohibit orders that, in my sole judgment, appear to be placed by dealers, resellers or distributors.
You have to be over 18 years old to order from tess jordans webshop.
Companys name, VAT, address:
4764 Skurup, 27492 Skurup, Sweden.
All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of tess jordan. I reserve the right to discontinue any product at any time.